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Your appointment is very important to us and reserved especially for you. We understand that at times adjustments are necessary; therefore we require a 24 hour cancellation notice. Calling the day of your appointment does not count. YOU WILL STILL BE CHARGED!
You only have a scheduled appointment when you receive a confirmation email. Be sure to enter your correct email address when booking. You will also receive a reminder email and text message for your scheduled appointment.
DO NOT rely on any other site for our hours and availability as only our website is current. Again if you receive a confirmation email and reminder notifications YOU HAVE AN APPOINTMENT WITH US!
Please know that because of clients who have done too many no call no shows we REQUIRE a credit card on file for ALL appointments! This card is ONLY charged when you do not give us a 24 hour cancellation notice or if you do not show up to your appointment. After your appointment we discard your credit card information as it is no longer needed. Thank you for understanding!
Please understand that when you forget to or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time. Guests on our waiting list will then miss the opportunity to receive services. Our appointments are confirmed by an email, or text message 24 hours in advance because we know how easy it is to forget an appointment you previously booked. Since the services are reserved for you personally, a CANCELLATION FEE will apply. We will be asking for a payment on your next visit or charging the card we have on file for you. NO EXCUSES!
- Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.
- “NO SHOWS NO CALL” or less than 6 hour notice will be charged 100% of the reserved service amount .
– If you need to cancel an appointment made within the 24 hour period, the client must cancel within 4 hours of their appointment time or a payment on your next visit equal to 50% of the reserved service amount will be required.
- If on any kind of coupon or voucher and you do not give us a 24 hour cancellation notice your coupon/voucher is void. NO EXCEPTIONS!
Multiple services not cancelled 24 hours in advance will be charged 100% of the reserved service amount. 50% of your multiple services may be charged to your credit card to reserve the appointment time.
Some appointments may REQUIRE a NON-REFUNDABLE deposit. This means that if you do not give us a 24 hour notice or do not show to your appointment you will lose your deposit. Otherwise this deposit goes towards your appointment. If you decide to cancel this NON-REFUNDABLE deposit will still be kept but can go towards another service. ABSOLUTELY NO REFUNDS!
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our schedule filled, thus better serving all our clients.
As per our insurance we do not allow children under the age of 7 in our facility. If you decide to bring in your child you MUST bring in someone to watch them. They will also stay in the waiting area as our service rooms are small. If you do not your appointment WILL be canceled and you will be charged 100% of your service for this inconvenience. We will NOT watch or tend to your children. If they break or disrupt anything or anyone you WILL be liable for all damages and cost of any repairs. This time is meant just for you so please make arrangements for child care.
Our policies are necessary to provide the best quality and tradition of excellent servicing.
*Please be on time for your appointment as showing up more than 5 minutes late will result in a shorter appointment time or refusal of service. After 15 minutes your appointment with be automatically cancelled and you will be charged 100% of the service. NO EXCUSES OR EXCEPTIONS!
Saying you were unaware of our policy will not be tolerated as you consented to our policy before booking your appointment with us, so please be sure to read in it entirety.
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